Our Privacy Policy

Hydroponic Global Supplies is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information necessary to provide you with our products and services. This may include:
Name
Email address
Phone number
Billing and shipping addresses
Payment details
Order history
We collect this information through various means, including our website forms, order transactions, email communications, and customer support interactions.

The personal information we collect is used for the following purposes:
Processing and fulfilling orders
Providing customer support
Sending order confirmations and tracking details
Managing customer accounts
Sending promotional offers (only if you opt-in)
Improving our website and services
Complying with legal and regulatory obligations

We do not sell or rent your personal information. However, we may disclose your information to third parties in the following cases:
Payment processors for secure transactions
Courier and delivery services for order fulfillment
All third-party service providers are required to comply with Australian privacy laws and ensure your data remains secure.

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes:
Secure SSL encryption for transactions
Restricted access to sensitive data
Regular security audits
While we take all reasonable steps to secure your data, please note that no online transmission can be guaranteed 100% secure.

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

You have the right to access, update, or request the deletion of your personal information. To do so, please contact us at [sales@hydroponicglobal.com.au].

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

If you have any questions or concerns about our privacy practices, please contact us:
Hydroponic Global Supplies[Suite 2, 15 Jarrah Drive, Braeside, VIC 3195], [sales@hydroponicglobal.com.au], [03 9018 7180]