Suite 2, 15 Jarrah Drive, Braeside, VIC 3195

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I inquire about specific products or their availability?

For detailed information about our products or to check their availability, please contact us through our website form, email, or call us directly. Our team is ready to provide you with the latest information on our product range and availability.

What is the warranty policy for your hydroponic equipment?

For warranty claims, it’s essential to contact the manufacturer directly. Each product we sell comes with a manufacturer’s warranty, and the terms and procedures vary by manufacturer. If you’re unsure about the manufacturer’s contact details or need assistance with the warranty process, please feel free to reach out to us, and we’ll guide you through the necessary steps to contact the manufacturer for your specific product.

Can I modify or cancel my order after placing it?

Order modifications or cancellations are possible within a specific timeframe after placing your order. Please contact us immediately for such requests. We’ll do our best to accommodate your needs, but please note that once an order is processed, changes might not be possible.

What are your shipping options and estimated delivery times?

We offer various shipping options, including standard and expedited shipping. Delivery times vary based on your location and the chosen shipping method. Typically, orders are delivered within 3-10 business days. For specific shipping queries or to track your order, please get in touch with our support team.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS